If you can connect every element of a building to a single platform- new opportunities open up for workflow automation. Things that were historically isolated can now interact with each other. Ultimately, this improves the user experience as there can be seamless cross over between systems.
This can start with some very basic workplace requirements such as visitor management, meeting room booking and building access control coming together. If you register the visitor via an exchange invite- why do they need to fill in all their details when they arrive? And why can’t they simply access the required space on their own? Following this same user journey all the way through and you might tie into car space management, catering requests by the visitor (as they are probably a customer), way-finding, etc, etc.
The more we integrate with- the broader this workflow automation can extend. To help get my own head around this I designed a mind map. The video below is part one of me going through this- starting with the tenancy- in this example, a workplace. Part two will focus on the building, precinct and city.